Topics Map > Navigate360
Navigate - Alert Type Breakdown
Use this guide to decide which alert reason to submit in Navigate360. It also describes the workflow that occurs once that alert is submitted.
- Academic (Incomplete, Missing, and/or Late Assignment/Test/Exam)
- Academic (Attendance/Punctuality Concerns)
- Academic (Poor Performance)
- Academic (At Risk of D or F Grade in Course)
- Kudos - Student Is Doing Well in Class
- ESC Tutoring Referral
- Writing Center Referral
- Technology Concern
- Non-Academic Concern (Concerning Behavior, Isolation from campus, Not Connected, etc.)
- Student Not Returning to UWS
Academic (Incomplete, Missing, and/or Late Assignment/Test/Exam)
Definition
- Student has incomplete or missing work and is not responsive to instructor’s outreach/reminders to submit assignments.
- Reoccurring or multiple missing assignments.
- Lack of activity in online courses, to be determined by the instructor.
Outcome
- Instructor will indicate in the alert what specific work is missing or specific action they would like from the outreach team.
- Outreach team will connect the students to their instructor to devise a plan for completing missing assignments.
- Outreach team will develop a plan to ensure future success, if appropriate. If this is a formal Academic Success Plan, it will be saved in Navigate and sent to the instructor.
- ESC Success Planning with Education Coaches.
- Talk about options for a withdrawal, drop, pass/fail.
- Outreach team will make referrals to tutoring, SSS, writing center, etc. and document their referrals in case comments.
Resolution (When Cases are Closed)
- Student submitted the missing assignments. The instructor should close the case.
- Student has dropped/withdrawn from the course.
- Student has talked to the outreach team about their next steps.
- Student has an Academic Success Plan in place and on file in Navigate and outreach team will share the plan with the instructor.
- Student has connected (made an appointment or actually met) with tutoring, SSS, writing center, etc.
- Student has indicated that they have/will contact the instructor. The outreach team reaches out to the instructor to let them know the student will be in touch and CCs the student to the email.
- After 3 unsuccessful outreach attempts, the case will be escalated to a case management team. If there is still no response, the case will be closed with “unable to reach student” closure reason.
Academic (Attendance/Punctuality Concerns)
Definition
- In the first two weeks of semester, student has missed a class without communication to the instructor.
- Student has missed 2 or more classes without communication to the instructor.
- Student has inconsistency in punctuality over a consecutive period of time.
- Student has not been active in CANVAS, as determined by the instructor.
Outcome
- Instructor will indicate in the alert what the specific concern is or specific action they would like from the outreach team.
- Outreach team will encourage the student to connect with the instructor regarding making up missed assignments, exams, etc.
- Outreach team will connect with the student to discuss missed attendance and punctuality.
- ESC Success Planning with Education Coaches regarding time management.
- Talk about options for a withdrawal, drop, pass/fail.
- Outreach team will make referrals to tutoring, SSS, writing center, etc. and document their referrals in case comments.
Resolution (When Cases are Closed)
- Student has improved their attendance/punctuality. The instructor should close the case.
- Student has dropped/withdrawn from course.
- Student has talked to the outreach team about their next steps.
- Student has an Academic Success Plan in place and on file in Navigate and outreach team will share the plan with the instructor.
- Outreach team has shared with instructor extenuating circumstances for absence(s) and referred the student, as necessary.
- After 3 unsuccessful outreach attempts, the case will be escalated to a case management team. If there is still no response, the case will be closed with “unable to reach student” closure reason.
Academic (Poor Performance)
Definition
- Student is attending class but not being academically successful (risk of failing)
- Student has abnormal performance on exams or assignments.
- External factor seems to be influencing their performance (refer to the Pain Scale below to determine if this should be an alert or a Dean of Students/Maxient report).
Levels six to nine should be reported to the Dean of Students. These can include escalating behavioral or mental health concerns and/or housing, food or financial insecurity/crisis. Level ten is harm to self or others and should be reported to 911/Campus Safety.
Outcome
- Instructor will indicate in the alert what the student is struggling with or specific action they would like from the outreach team.
- Referral to the instructor to make a plan for getting back on track.
- Outreach team will connect with the student to discuss poor performance.
- ESC Success Planning with Education Coaches.
- Talk about options for a withdrawal, drop, pass/fail.
- Outreach team will make referrals to tutoring, SSS, writing center, etc. and document their referrals in case comments.
Resolution (When Cases are Closed)
- Student has improved their academic performance. The instructor should close the case.
- Student has dropped/withdrawn from the course.
- Student has talked to the outreach team about their next steps.
- Student has an Academic Success Plan in place and on file in Navigate and outreach team will share the plan with the instructor.
- Student has connected (made an appointment or actually met) with tutoring, SSS, writing center, etc.
- After 3 unsuccessful outreach attempts, the case will be escalated to a case management team. If there is still no response, the case will be closed with “unable to reach student” closure reason.
Academic (At Risk of D or F Grade in Course)
Definition
Student is receiving or at risk of a D or F grade. This can/should be submitted at any point in the semester. This does/should not need to wait until midterms.
Outcome
- Instructor will indicate in the alert what specifics are contributing to the D/F or specific action they would like from the outreach team.
- Referral to the instructor to make a plan for getting back on track.
- Outreach team will connect with the student to discuss poor performance.
- ESC Success Planning with Education Coaches.
- Talk about options for a withdrawal, drop, pass/fail.
- Outreach team will make referrals to tutoring, SSS, writing center, etc. and document their referrals in case comments.
Resolution (When Cases are Closed)
- Student has improved their academic performance and they are no longer at risk for a D or F. The instructor should close the case.
- Student has dropped/withdrawn from course.
- Student has talked to the outreach team about their next steps.
- Student has an Academic Success Plan in place and on file in Navigate and outreach team will share the plan with the instructor.
- Student has connected (made an appointment or actually met) with tutoring, SSS, writing center, etc.
- After 3 unsuccessful outreach attempts, the case will be escalated to a case management team. If there is still no response, the case will be closed with “unable to reach student” closure reason.
Kudos - Student Is Doing Well in Class
This will send an email alert to the student and their assigned Academic Support team.
ESC Tutoring Referral
This alert will be sent directly to Trish Allen in the Education Success Center.
Definition
- Student is having a hard time with course content, study strategies, etc.
- Student might disclose to the instructor that they are struggling with content/time management.
- Student might be aware that the referral is being made, and the alert is to help get them connected. The instructor should indicate this in the alert.
Outcome
- Instructor will indicate in the alert what challenges the student is facing or specific action they would like from the outreach team.
- Referral to the instructor, if necessary.
- ESC will reach out to connect with the student about tutoring, study strategies, time management, etc.
- ESC Success Planning with Education Coaches.
Resolution (When Cases are Closed)
- Instructor has seen improvement in student performance. The instructor should close the case.
- Student has dropped/withdrawn from the course.
- Student has connected (made an appointment or actually met) with tutoring, SSS, writing center, etc.
- ESC Academic Success Plan was developed and shared with instructor.
- After 3 unsuccessful outreach attempts, the case will be escalated to a case management team. If there is still no response, the case will be closed with “unable to reach student” closure reason.
Writing Center Referral
This alert will be sent directly to the Writing Center.
Definition
Student is having a hard time with written work (how to structure a paper, grammatical concerns, brainstorming, revision, references, etc.)
Outcome
- Instructor will indicate in the alert what specific challenges the student is facing, if known.
- Writing Center will reach out to the student about office resources.
Resolution (When Cases are Closed)
- Instructor has seen improvement in student performance. The instructor should close the case.
- Student has dropped/withdrawn from course.
- Student has connected with writing center.
Technology Concern
General tech concerns should be sent to the Help Desk – no alert is needed
Definition
Student does not have the needed technology to participate in class (laptop, computer programs, wifi access, etc.).
Outcome
Help desk will reach out to connect with the student and identify barriers to be resolved.
Resolution
- Student informs the instructor their technology concerns have been resolved. The instructor should close the case.
- Technology issue is resolved. Help Desk closes the alert.
Non-Academic Concern (Concerning Behavior, Isolation from campus, Not Connected, etc.)
This alert is sent directly to the Dean of Students.
Student Not Returning to UWS
An email will be sent to the student's assigned: Academic Support, Advisor (Minor), Advisor (Primary), Advisor (Secondary), Bridge Program Advisor, Coach, Student Support Services