Topics Map > Navigate360
Navigate - Alert Type Breakdown
- Academic
- Kudos - Student Is Doing Well in Class
- ESC Tutoring Referral
- Writing Center Referral
- Technology Concern
- Non-Academic Concern (Concerning Behavior, Isolation from campus, Not Connected, etc.)
- Student Not Returning to UWS
Academic
Definition
An academic alert can be issued for one or more of the following reasons. Please include the specific reasons which led you to issue the alert in the comments.
- Student has incomplete or missing work and is not responsive to instructor’s outreach/reminders to submit assignments.
- Reoccurring or multiple missing assignments.
- Lack of activity in online courses, to be determined by the instructor.
- In the first two weeks of semester, student has missed a class without communication to the instructor.
- Student has missed 2 or more classes without communication to the instructor.
- Student has inconsistency in punctuality over a consecutive period of time.
- Student has not been active in CANVAS, as determined by the instructor.
- Student is receiving or at risk of a D or F grade. This can/should be submitted at any point in the semester. This does/should not need to wait until midterms.
- Student is attending class but not being academically successful (risk of failing)
- Student has abnormal performance on exams or assignments.
- External factor seems to be influencing their performance (refer to the Pain Scale below to determine if this should be an alert or a Dean of Students report).
The above image shows a scale of severity to consider when deciding who to alert about a student issue. Level one through six can be alerted through Navigate. These range from students not showing up to class or not meeting class expectations at level one and two, to issues connecting with others, consistent attendance issues, or mental health concerns at levels three to six.
Levels six to nine should be reported to the Dean of Students. These can include escalating behavioral or mental health concerns and/or housing, food or financial insecurity/crisis. Level ten is harm to self or others and should be reported to 911/Campus Safety.
Outcome
- Instructor will indicate in the alert what specific work is missing or specific action they would like from the outreach team.
- Outreach team will connect the students to their instructor to devise a plan for completing missing assignments.
- Outreach team will develop a plan to ensure future success, if appropriate. If this is a formal Academic Success Plan, it will be saved in Navigate and sent to the instructor.
- ESC Success Planning with Education Coaches.
- Talk about options for a withdrawal, drop, pass/fail.
- Outreach team will make referrals to tutoring, SSS, writing center, etc. and document their referrals in case comments.
Resolution (When Cases are Closed)
- Student has/will drop/withdraw from the course.
- Student has/will contact instructor.
- Student referred to another office.
- Plan created and next steps discussed with student.
- Student resolved own issue.
- Unable to reach student.
- Combined multiple alerts (see open cases)
- Unable to reach student –END OF TERM
Kudos - Student Is Doing Well in Class
This will send an email alert to the student and their assigned Academic Support team.
ESC Tutoring Referral
This alert will be sent directly to Trish Allen in the Education Success Center.
Definition
- Student is having a hard time with course content, study strategies, etc.
- Student might disclose to the instructor that they are struggling with content/time management.
- Student might be aware that the referral is being made, and the alert is to help get them connected. The instructor should indicate this in the alert.
Outcome
- Instructor will indicate in the alert what challenges the student is facing or specific action they would like from the outreach team.
- Referral to the instructor, if necessary.
- ESC will reach out to connect with the student about tutoring, study strategies, time management, etc.
- ESC Success Planning with Education Coaches.
Resolution (When Cases are Closed)
- Student has/will drop/withdraw from the course.
- Student has/will contact instructor.
- Student referred to another office.
- Plan created and next steps discussed with student.
- Student resolved own issue.
- Unable to reach student.
- Combined multiple alerts (see open cases)
- Unable to reach student –END OF TERM
Writing Center Referral
This alert will be sent directly to the Writing Center.
Definition
Student is having a hard time with written work (how to structure a paper, grammatical concerns, brainstorming, revision, references, etc.)
Outcome
- Instructor will indicate in the alert what specific challenges the student is facing, if known.
- Writing Center will reach out to the student about office resources.
Resolution (When Cases are Closed)
- Student has/will drop/withdraw from the course.
- Student has/will contact instructor.
- Student referred to another office.
- Plan created and next steps discussed with student.
- Student resolved own issue.
- Unable to reach student.
- Combined multiple alerts (see open cases)
- Unable to reach student –END OF TERM
Technology Concern
General tech concerns should be sent to the Help Desk – no alert is needed
Definition
Student does not have the needed technology to participate in class (laptop, computer programs, wifi access, etc.).
Outcome
Help desk will reach out to connect with the student and identify barriers to be resolved.
Resolution
- Student informs the instructor their technology concerns have been resolved. The instructor should close the case.
- Technology issue is resolved. Help Desk closes the alert.
Non-Academic Concern (Concerning Behavior, Isolation from campus, Not Connected, etc.)
This alert is sent directly to the Dean of Students.
Student Not Returning to UWS
An email will be sent to the student's assigned: Academic Support, Advisor (Minor), Advisor (Primary), Advisor (Secondary), Bridge Program Advisor, Coach, Student Support Services