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Navigate - Alerts Frequently Asked Questions
- What are Navigate360 Alerts?
- What Type of Alerts Can and Should I Submit?
- What Happens If I Submit More Than One Alert?
- What Type of Alert Should Not Go in Navigate?
- How Do I Submit An Alert?
- Automated Emails: Do Students Get Notified When an Alert Is Submitted?
- What Happens Once An Alert is Submitted?
- How Do I Find My Open Alerts?
- What Happens If the Student Is Not Responding?
- When Does the Alert Get Closed?
What are Navigate360 Alerts?
Alerts are a way to draw attention to a student who might be at risk for a variety of reasons, such as losing financial aid, needing tutoring, or intending to withdraw from the institution. Alerts provide staff and faculty with the ability to draw attention to students or prompt a referral with another department using the platform.
Alerts can be issued by clicking the Issue an Alert link from your Navigate home screen, or from a student's profile. Alerts reasons have been slightly altered, so be sure to read through all the options before submitting an alert.
What type of Alerts Can and Should I Submit?
Academic Concerns
- Incomplete, missing, and/or late assignment/test/exam.
- Attendance/punctuality concerns.
- Poor performance.
- At risk of D or F grade in course.
- Needs tutoring, time management, study habits, other academic skills. (Alerts ESC)
- Needs support with written assignments. (Alerts Writing Center)
Non-Academic Concerns
- Hardware/technology/WiFi access. (Alerts Help Desk)
- Concerning behavior, isolation from campus, not connected, etc. (Alerts DoS)
What Happens If I Submit More Than One Alert?
If you already submitted an alert for a student and it is still open, there is no need to open an additional alert. Add comments to the alert with any new developments If the alert reason has been resolved, close it.
The only exceptions to this are tutoring and writing assistance. For example, it is appropriate to select both “Academic” and “ESC Tutoring Referral” as those alerts are routed to two different offices.
Duplicate alerts will be closed to help track the follow-ups in one place.
What Types of Alerts Should Not Go in Navigate?
Be cautious of what you put in alerts, as they are a part of a student’s record. Do not put anything in an alert that you would not want a student seeing, and your notes should not be subjective. Use the pain scale to determine whether a Navigate alert is appropriate.
The above image shows a scale of severity to consider when deciding who to alert about a student issue. Level one through six can be alerted through Navigate. These range from students not showing up to class or not meeting class expectations at level one and two, to issues connecting with others, consistent attendance issues, or mental health concerns at levels three to six.
Levels six to nine should be reported to the Dean of Students. These can include escalating behavioral or mental health concerns and/or housing, food or financial insecurity/crisis. Level ten is harm to self or others and should be reported to 911/Campus Safety.
Do not put the following categories of items in a Navigate Alert. Consider reporting directly to the Dean of Student's office.
Concerns Needing Immediate Attention or Follow-up
- Extreme behavioral issues
- Self harm or harm to others
Private Student Information
- Specific personal concerns
- Mental health challenges
- Disabilities
How Do I Submit an Alert?
Step One: Log-in to Navigate
From the UWS campus logins page, select Navigate (Faculty and Staff Only).
You can also log-into Navigate directly using your UW-Superior credentials.
Step Two: Issue an Alert
In the "Action" menu of your home screen, click Issue an Alert.
This will open a box where you can enter student name, choose a reason for alerting and indicate an associated class if applicable.
The more the outreach team knows, the better they can assist. Include as much of the following information as possible:
- What have you already done to connect with the student?
- Provide more specific information about the alerts (e.g. If a student is at risk of a D/F, how close are they to passing? Do they still have time to raise their grades?) Direct the outreach team with recommendations, if you have them.
- What would you like communicated to the student?
- Would you recommend a drop? Pass/fail?
- Do they need to meet with you?
As there are updates to the student situation, please add that to the alert (and close the alert if/when the situation has been resolved).
Automated Emails: Do Students Get Notified When an Alert Is Submitted?
An auto-email is sent every time an alert is opened.
Students will not see the comments you put in the alert in the auto-email, but they will see what class it is for (if applicable).
Auto-emails are not replacing the outreach process. This is just an additional layer to alert the student to the concern or kudos immediately.
Auto Email Sample
Hi {STUDENT},
You have received an academic alert in {insert class information}. It’s not too late to ask for help! We recommend you take the following steps as soon as possible, and a UWS staff member will be following up with you soon:
Talk to your instructor. Let them know what’s been impacting your ability to turn in assignments and ask them for help with the course material, how to prioritize missing work, and/or deadline extensions, if needed.
Contact your academic advisor. Is the content difficult? Are you feeling overwhelmed with work? Is something else going on? Let them know what’s happening and ask for help getting back on track.
Access campus academic resources. Tutoring is a great way to get help with class content. At the Educational Success Center, the Tutoring Center offers FREE virtual one-on-one tutoring using NetTutor, in-person group tutoring for specific courses, and live help with NetTutor instructors. Find more information here: https://uwsuper.edu/tutoring.
If you have questions or concerns, please contact your academic advisor directly. If you do not know who your academic advisor is, you can always contact the main advising office at advise@uwsuper.edu and they can get you connected.
-Academic Outreach Team
What Happens Once an Alert is Submitted?
Step One: The alert submitter will be assigned to the alert.
The submitter will be manually added back to the alert when the outreach team is assigned so you can see the progress. The submitter will be alerted through email –no action needs to be taken on your part.
Step Two: The outreach team will contact the student ASAP, ideally within 24 hours.
If they do not hear back from the student, they will do a second outreach 2-3 days later. A third outreach attempt will happen roughly a week from when the case was submitted. Outreach will be done through email, phone, and text.
Step Three: The alert submitter is not notified when new comments are added, so you need to go back into the alert to see the progress/comments.
If you are assigned to an alert (coach, SSS member, international office, etc.), please reach out to the student if you are seeing there has not been contact made. Document your outreach/contact in the alert comments.
How Do I Find My Open Alerts?
The login for Navigate is on the UWS website on the campus logins page — “Navigate Faculty and Staff Only”.
You can access your alerts on your Navigate homepage by clicking on the file folder icon “Cases” on the left-hand vertical navigation bar.
You will see alerts that you are assigned to and/or that you issued.
What Happens If the Student is Not Responding?
Alerts that are not getting responses after three attempts will be sent to the alert escalation team with representatives from the following offices:
- Academic Advising
- Athletics
- Dean of Students Office
- Educational Success Center
- Other offices will likely be looped into the outreach efforts, as appropriate (residence life, EDI offices, etc.)
If a student has been contacted by multiple staff members and has not responded, the alert will be closed with the “Unable to reach student” closure reason.
When Does the Alert Get Closed?
If you are listed on an alert, you can and should close it once it has been resolved.
Alerts are closed for the following reasons:
- Student has/will drop/withdraw from the course.
- Student has/will contact instructor.
- Student referred to another office.
- Plan created and next steps discussed with student.
- Student resolved own issue.
- Unable to reach student.
- Combined multiple alerts (see open cases)
- Unable to reach student –END OF TERM